Shipping and Returns

SHIPPING POLICY

  • You may experience shipping delays due to high volume of orders. Actual delivery date may vary depending on origin, destination, Post Office acceptance date and time, and other conditions, with no guarantees.
  • All orders are shipped Monday through Friday excluding holidays. Unfortunately, we cannot process orders on weekends or holidays. Orders placed by 11AM EST will ship within 3 Business days.
  • Currently, shipping within the United States only, and international shipping is not available. We DO NOT ship to the U.S. Virgin Islands, or Hawaii.
  • US Shipments can take up to 7 business days for delivery.
  • Sorry, we can only ship to one address per order.

 

DOMESTIC SHIPPING RATES

  • Standard domestic shipping, US (orders under $75): $9.99
  • Standard domestic shipping, US (orders $75+): FREE shipping

 

MISSING/LOST PACKAGES, DAMAGED/STOLEN ITEMS

In order to prevent fraudulent claims, we cannot be responsible for packages once they are in the possession of the delivery service. If your package is stolen/lost or damaged by the delivery service, we cannot replace the items. All lost packages are the responsibility of the carrier. Please contact your local post office responsible for delivering the package immediately.  They will be able to assist you in recovering your package. We only have the capacity to track your package.

 

PAYMENT OPTIONS: We currently accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Venmo
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Meta Pay

We do not accept cash or personal checks or gift cards.

 

ORDER STATUS

Pending: Your order is processing, and payment is being authorized.
Payment Review: A 3rd party payment processor (such as Venmo or PayPal) has not yet released payment to us.
Packing: Picking and preparing your order for shipment is in progress.
Shipped: Once your order has left one of our warehouses.

 

CHANGES & CANCELLATIONS

To cancel your order, please email customer service. We can’t process orders canceled on Saturdays, Sundays, or holidays, but we will notify you on the following business day. Once the order has shipped, we are not able to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s). Unfortunately, once an order is confirmed no changes (email address, mailing address, or order quantities and details) can be made.

 

RETURNS & EXCHANGES

Please note returns for refund are permitted ONLY if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging intact. To initiate a return or exchange, customers MUST notify Presstige within 48 hours of delivery. Fraud Prevention does not allow refunds to be issued until we receive the damaged, defective, or incorrect items. Once the item is received at our warehouse in its original condition, your refund will be issued. For hygiene reasons, Presstige does NOT accept returns or exchanges for used, opened, or unpackaged items. Return shipping and handling fees are customer responsibility. We regret that we are unable to refund your original shipping fee unless the return is the result of a defective product.

Regarding product descriptions: We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of any of our services is accurate, complete, reliable, or error-free. Color appearance on a monitor or mobile display can look altered under various illumination conditions. If a product we offer is not accurate as described, your sole remedy is to return it in unused condition.

Please contact Presstige for any further inquiries or assistance regarding shipping and returns. Thank you for shopping with Presstige!